Introducing Instagram DM for richer interactions
Connect your Instagram Business account to Kata Omnichat for a more seamless customer experience. You can also integrate other popular chat apps like WhatsApp, LINE, Telegram, Facebook Messenger, live chat on website, and other channels, wherever your consumers are.
Serve customers instantly
Quickly serve your customers from the integrated dashboard whenever they reach out to your brand through Instagram direct message.
Leave the old troublesome way
From WhatsApp to Instagram, say goodbye to the days of having to switch from one app to another manually. Have all channels accessible within one centralized dashboard.
Provide customizable message templates
Guide customers into the actions you want by providing message templates when they initiate a conversation with your account for the first time.
Generate more conversion and sales
Maximize business opportunities by directly providing product links, website pages, catalogs, or promo codes to your customers.
Speed up DM response time
Respond customer queries swiftly without having to manually move from one channel to another. Boost productivity and minimize human errors with an integrated dashboard.
Streamline your customer interactions
Have an end-to-end conversational workflow with a centralized dashboard for better communications and visibility. Easily manage and respond to all emails and messages – from popular messengers, website, to native app.
Keep track of your agents' performance
Empower support agents with an easy-to-use tool to support optimum productivity. Assign incoming inquiries to agents and monitor their performance on the fly.
Ready to streamline your customer interactions?
Start 90-Days Free Trial