CUSTOMER SERVICES
Deliver the best customer support 24/7
A chatbot to serve your customers and fulfil their requirements effectively - even when you're not around.
Redefine your customer service with AI-powered virtual assistant
Our chatbot solution is an ideal way to address any customer inquiries across messaging apps and websites. Powered by advanced conversational AI technology, our solution enables swift issues resolution, simultaneous support for multiple customers, and assist customers 24/7 - all without the need for human intervention.
Scalable and cost-efficient
Kata.ai's chatbot solution enables round-the-clock customer support, offering scalability and cost-effectiveness. Eliminate the need to extend support hours, or recruit and train new agents.
Smart self-service solution
Utilize a chatbot to automatically address frequently asked customer questions, allowing your agents to focus on solving complex issues that require more human touch.
Conversation = Conversion
Chatbot serves beyond automating responses. Explore its potential to generate new revenue streams by automating transactions and presenting up-selling possibilities.
What you can do with our customer service solution
Improve customer satisfaction
Provide consistent support across channels and resolve customers’ problems faster by delivering automated responses on any chat apps.
Boost agents productivity
Help your agents focus on handling higher priority conversations by automating simple ones using a chatbot.
Truly understand your customers’ needs
Learn from each customer’s conversation history, and use those insights to engage your customers with relevant and personalized content.
Long-lasting customer relationships
Keep customers engaged since their first interaction and build lifelong customer relationships that drive loyalty and long-term revenue.
Frequently Asked Questions (FAQs)
A virtual assistant is always active. You can engage your customers 24/7 by answering their FAQs promptly.
Easily scalable. A virtual assistant is easily scalable with no upper limit when there is a sudden increase in the volume or support team is not available.
Less prone to errors. A virtual assistant is designed to enhance customer experience by responding with speed and accuracy.
